Quality Management Education Resources (QMEd)

Learn how the different elements of the quality management system—eg, internal audit, data analysis—play a role in identifying and controlling risk. Learn best practices for managing your risks, as well as practical tools that apply to all phases of the risk management process.

Included is a case example showing how high-level risk assessment can be integrated into management review.

Laboratory leadership, managers, supervisors, quality manager, and others with responsibility for managing risks and directing quality management system activities.

4 CE credits available

Course Poster
Our course poster summarizes the key concepts.
Download the Risk Management Poster

This course provides an adaptable program for proactively shaping the culture of your organization. It includes video commentary by CAP member pathologists.

Included is a unique Culture Assessment Tool that helps laboratory leadership get a picture of where your organization needs to improve and where it is strong. This tool helps make culture change a reality.

Laboratory medical directors, administrative directors, quality managers, and other leaders who can affect the culture of their laboratory through their decisions and actions

4 CE credits available

Course Poster
Our course poster summarizes the key concepts.
Download the Quality Culture poster

Learn real-world methodology to conduct a root cause analysis, along with the tools necessary to implement it.

Learn from actual examples of complete root causes analysis based on projects in laboratories like yours. You will even perform key steps based on a participant case study.

Includes the RCA Performance and Feedback Toolkit, a set of tools an organization can use to guide and assess root cause analysis projects.

Laboratory quality managers, supervisors, and root cause analysis team members, as well as medical and administrative leaders who want to permanently solve problems and prevent recurring deficiencies

6 CE credits available

Course Poster
Our course poster summarizes the key concepts. 
Download the Root Cause Analysis poster

Increase your ability to design new processes, modify existing processes, minimize mistakes, and manage your risks.

This course provides methodology focused on five main categories of mistake-proofing tactics and shows examples of these tactics from the domain of laboratory medicine.

It includes video commentary by CAP member pathologists with experience using Lean and other process improvement techniques

Laboratory quality managers as well as medical and administrative leaders who are responsible for managing risk and minimizing mistakes in the laboratory

4 CE credits available

Course Poster
Our course poster summarizes the key concepts. 
Download the Mistake Proofing Poster.

Increase your capabilities for internal auditing with a proven methodology for process audits, tracer audits, and laser audits.

Learn how to prepare for interviews, communicate findings to your quality management team, and use audits to drive process improvements.

The course provides detailed, real-world examples you can use to build your own audit plans, plus multimedia presentations of key concepts.

Laboratory quality managers, supervisors, and others who will serve as internal auditors, as well as medical and administrative leaders who want to proactively identify risks, solve problems, and improve processes in their laboratories

3 CE credits available

Course Poster
Our course poster summarizes the key concepts. 
Download the Internal Auditing Poster.

This course interprets the ISO 15189 requirements for management review.

The CAP’s ISO 15189 assessors discuss how to structure the review meeting, communicate results of quality assessments, and prompt strategic decisions from management—all in the context of the overall health of your organization.

Laboratory quality managers who will organize management review meetings, as well as medical and administrative leaders who want to institute practices that will solve problems and promote continuous improvement

2 CE credits available

This course provides guidance on how to go beyond a quality plan to develop a manual that organizes and communicates your laboratory’s quality management system.

You will see an example of an effectively structured and written manual so you can organize and create your own.

Plus, the CAP’s ISO 15189 assessors show you approaches to link your quality policy to quality objectives and metrics.

Laboratory quality managers who will develop and maintain the quality manual, as well as medical and administrative leaders who are responsible for quality management system design, documentation, communication, and education

2 CE credits available

This “how-to” course on document control systems details how to control documents in a way that meets ISO 15189 requirements, how to accomplish document control even with minimal resources (such as spreadsheets), and how document control contributes to cost containment.

Audio recordings of the CAP’s ISO 15189 assessors provide examples and commentary on common pitfalls and issues.

Laboratory quality managers who will design, implement, and maintain a document control system, supervisors, as well as medical and administrative leaders who are responsible for document control oversight

2 CE credits available

Course Poster
Our course poster summarizes the key concepts. 
Download the Document Control Poster

This course outlines the practical steps necessary to build, implement, and maintain a quality management system that meets the ISO 15189 standard.

Video recordings of the CAP’s ISO 15189 assessors provide perspective on best practices and pitfalls.

Laboratory quality managers, medical and administrative directors, and executive decision makers who are considering implementing the ISO 15189 program in their laboratories

2 CE credits available

Current participants of CAP Accreditation Programs have complimentary access to this course through e-LAB Solutions Suite

For laboratories considering implementation of an ISO 15189 program, this course summarizes each of the main clauses of the ISO standard, clarifying the intent of the clause and the key requirements.

See video recordings of the CAP’s ISO 15189 assessors who offer context and examples of how technical problems relate to more fundamental deficiencies in the quality management system.

Laboratory quality managers, medical and administrative directors, and executive decision makers who are considering implementing the ISO 15189 program in their laboratories

2 CE credits available

Current participants of CAP Accreditation Programs have complimentary access to this course through e-LAB Solutions Suite

Course Poster
Our course poster summarizes the key concepts. 
Download the 15189 Walkthrough Poster