Handling Difficult Conversations

Description

Join the Practice Management Committee to learn how to manage critical discussions and to work towards an ideal outcome.

Objectives

In this interactive session, you’ll learn how to:

• Identify when a difficult conversation might be needed
• Develop a strategy for communication
• Direct and redirect emotional energy towards a useful purpose
• Manage the conversation and the outcome

Presenters

Moderators:

Diana Murro Lin, MD, FCAP
Karim Sirgi, MD, MBA, FCAP

Panelists:

Jeff Christinson, MHS, PA
CEO, Summit Pathology Group

Heather Major, SHRM-SCP
Chief People Officer (CPO), Incyte Diagnostics

Webinar Materials

Download presentation

Watch recording